Phase 8: Post Go Live

This post go-live phase focuses on stabilization, optimization, and transition to normal support processes.

Duration: 1+ months (stabilization period, followed by ongoing optimization)

Transition

Following go-live and completion of the go-live phase, the organization will transition to standard support operations.

1

Decommission Command Center

The command center will be decommissioned as operations stabilize.

2

Transition to Standard Support

Help desk and issue management processes will continue to support the new system through normal channels.

3

Resolve Remaining Issues

Any remaining go-live issues will be managed through resolution.

4

Release Project Resources

Project core team members will transition back to their prior roles with careful planning and ongoing communication.

Careful planning and ongoing communication are essential to ensure a smooth transition from project mode to normal operations.

Stabilization

The focus will transition from daily go-live support to ensuring effective system utilization and compliance with new processes and system requirements.

Stabilization Period

This phase encompasses the first month post go-live.

Focus Area	Activities
System Utilization	Monitor adoption rates and usage patterns
Process Compliance	Verify adherence to new workflows
User Feedback	Collect and action radiologist experience feedback
Issue Resolution	Address any remaining technical or workflow issues

The stabilization phase is critical to sustaining system adoption and utilization and establishing a strong foundation for future optimization.

Monitoring During Stabilization

• Daily usage metrics

• User feedback collection

• Issue tracking and resolution rates

• Workflow compliance audits

• System performance monitoring

Optimization

During the project, items identified during implementation that are deferred should be documented for future completion.

Optimization Process

1

Document Deferred Items

Maintain a list of items identified during implementation that were deferred for future completion.

2

Prioritize Following Stabilization

Following the stabilization period, prioritize deferred items based on business value and user impact.

3

Plan Implementation

Create plans for implementing priority optimization items.

4

Govern Through IT Committee

Oversight and management of optimization activities should be governed by the IT governance committee.

Common Optimization Areas

Area	Examples
Templates	Refining templates based on user feedback
Workflows	Streamlining processes identified during stabilization
Integrations	Additional integrations or enhancements
Features	Enabling additional RADPAIR features
Training	Ongoing education for advanced functionality

Celebrate!

Implementing a new RADPAIR generative AI reporting solution across your organization is a massive undertaking!

Allow time to reflect and celebrate the success of everyone on your team.

Why Celebration Matters

• Recognition - It is important to recognize the efforts made during the implementation

• Pride - It gives an opportunity for people to take pride in their success

• Team Building - Strengthens relationships built during the project

• Closure - Provides a clear end point to the implementation phase

Celebration Ideas

• Team recognition event

• Executive acknowledgment

• Success story documentation

• Lessons learned session (followed by celebration)

Phase Deliverables

By the end of the Post Go-Live phase, you should have:

• Completed transition to standard support

• Achieved stabilization metrics

• Documented optimization backlog

• Established ongoing governance process

• Released project team resources

• Celebrated your successful implementation!

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Congratulations!

You have completed the RADPAIR Implementation Guide. Your organization is now equipped with a powerful generative AI reporting solution that will transform your radiology reporting workflows.

For ongoing support and resources, please contact your RADPAIR account team.